Support
Shipping & Returns
Shipping Policy
DES PHEMMES offers free standard delivery on orders above 500€.
Please note that free shipping will be applied to your order
at checkout.
SHIPPING COSTS
ITA: 10 EUR
EUROPE: 20 EUR
REST OF THE WORLD: 50 EUR
Delivery times are provided as guidelines only. Kindly note
that delivery to rural addresses can result in longer delivery
times. During the sale period, a large number of
orders can result in longer delivery times.
All orders are shipped by DHL and require a signature upon
delivery.
Delivery times are provided as guidelines only and do not
take into account possible delays caused by payment
authorization and/or stock availability and/or customs delays.
We are unable to deliver to post office boxes.
All orders are fully traceable through DHL.COM
Taxes & Duties
Taxes and duties
The Prices of Products are expressed in Euros, inclusive
of taxes and excluding customs duties.
For orders outside of the EU :
All applicable duties shall be borne by the customer.
Unfortunately, we cannot estimate how much duties you
will pay but your local customs should be able to estimate
the price. DES PHEMMES cannot be held responsible for any action
and/or costs and/or taxes and/or delays due to customs over
which it has no control.
Return & Exchange Policy
DES PHEMMES has a 14-day return policy: you have 14 days from
when your order is delivered to ship/postmark it back to our
return center for a refund or exchange. Any claim regarding
the delivery of Product(s) must be submitted in 14 working
days following receipt of the Product(s). They must be sent
in their original condition (packaging, accessories, tag, etc.)
and according to the following shipping conditions. The
customer must contact the customer service beforehand via
e-mail at info@desphemmes.com to obtain a return label and the
“Return Authorisation Form” enclosed with the order as well
as any information relating to the shipping. No parcel shall
be accepted if not asked to the customer service first.
The Product(s) must be returned to:
RGS DIFFUSION
Via Padana Inferiore 99
10023 Chieri (TO)
Italy
If an item received is classified as faulty and was received
damaged, you must contact us within 7 days of receipt.
Any parcel returned after the prescribed timeframe shall be
refused and returned to the sender. No parcel returned as
cash on delivery shipping shall be accepted, whatever the
reason. The costs and risks about the return of Product(s)
are borne by the sender. For the customer service to accept
the return, the Product(s) must be returned in the full
condition in its original packing, undamaged, with its label
attached, not worn, accompanied by all of its accessories,
and a copy of the purchase invoice.The Customer shall not
have to justify the reasons or pay penalties, except for return
costs and all potential customs duties.
DES PHEMMES cannot be held responsible in the event of loss,
theft or damage of the parcel. Parcels for which the
Customer’s identification (surname, first name, address and
return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer,
the customer service shall send a confirmation of receipt of
the Product by e-mail.
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Should you be interested in a different size, colour or style,
please return your item/s to us and simply purchase the
new piece separately at desphemmes.com